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Case study

Glastonbury Festival 2019

Ticket allocations for major music festivals such as Glastonbury are subject to stringent planning controls by local authorities. These controls have been put in place to reduce local traffic disruption and pollution. In order to maximise ticket allocation, organisers agreed to ensure that a certain proportion of visitors could only purchase combined entrance and transport tickets.

However, coordinating travel arrangements on behalf of several thousand visitors is a logistical challenge. A challenge best suited to operations with an established track record in the mass transfer of passengers.

When it comes to complex transport requirements, there are not many that can top Glastonbury.

The Challenge

One of the leading ticket agencies, See Tickets, sold 23,000 combined entrance and transport tickets to Glastonbury Festival 2019. They required a reliable transport operator to handle the complex logistics of transporting 44,000 passengers. Transport was required to and from various UK cities to Glastonbury Festival. The operation covered the first two days of the festival and the day after the festival ended.

Our Response

We have been working with See Tickets and providing transportation for Glastonbury Festival since 2009.

The event required 186 coaches picking up and dropping off 44,000 passengers from 29 different cities across the UK including; Edinburgh, London, Swansea and Exeter. Over three days, 25th-27th June, we provided 23,275 seats inbound to Glastonbury via 475 vehicle movements. On the 1st July, we managed over 400 vehicle movements and provided 20,139 return seats to 29 cities, starting at 2am.

The 875 movements were made by 362 drivers which we managed the hours for.

23,000 tickets needed to be distributed to passengers on-board the coaches. With each ticket featuring a photograph of the passenger, these needed to be allocated to the relevant coaches.

We provided a dedicated administration team on call from midnight on the 24th June to the last drop off on the 1st July. We also provided on-site staff to manage traffic on the day of the return journey.

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